Complaints & Feedback

At Casa Finance, we are dedicated to providing professional and reliable mortgage advisory services. If you have any concerns or are not satisfied with our service, we encourage you to share your feedback with us so we can address the issue and continuously improve.

You can submit your complaint through the following channels:

  1. Email – Send us your complaint at [your email address], and our team will review and respond as soon as possible.
  2. Phone – Contact us at [your phone number] to discuss your concerns directly with a member of our team.
  3. In Person – Visit our office and speak with us directly about your complaint.

If we are unable to resolve your issue to your satisfaction, you also have the option to submit a formal complaint through the following official channels:

  • Physical Complaints Book – A Livro de Reclamações is available at our office for clients who wish to file a complaint in person.
  • Online Complaints Platform – You can also submit your complaint via the official Portuguese government platform: www.livroreclamacoes.pt.

We take all complaints seriously and will carefully review and respond to them as soon as possible. Your feedback is important to us, and we appreciate the opportunity to improve our service.